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This Fitness Tracker FAQs page might help you before you contact us. Read on.

Could you provide SDK if I have my own APP?

Yes, we are the developer of APP and Device, we could provide SDK or BLE document.

Can I customized LOGO?

Yes, there are 3 points for the customized logo.
1.The brand logo displayed when power on wristband. Please note your requests.
2. APP icon
3.APP first screen logo
4.Package (Logo on gift box)
5. Screen printing on the strap.

Can I customized functions?

Sure, we have professional R&D team to provide best support, and give you best suggestions.

How about the quality of your products?

Our raw materials are purchased from qualified suppliers. And we have a strong quality control team to guarantee our product quality.

How long is your products quality warranty?

We provide one-year quality warranty.

What payment method do you accept?

T/T, L/C, Western Union, Paypal, Escrow, Credit Card, etc.

Could you provide SDK if I have my own APP?

Yes, we are the developer of APP and Device, we could provide SDK or BLE document.

What is the lead time of your products?

1-3 business days for sample order, around 30 days for mass production orders (based on different quantities).

How will you deliver my goods to me?

We generally ship sample order and MOQ order by Express ( Door To Door), such as DHL, UPS, Fedex to enable our customers get their goods rapidly. We ship mass order by Air, Sea, Express, according to customer's choice.

How long do I need to wait before my goods arrive?

5-7 days for air freight, 3-5 days for international express. 20-40 days for sea transportation.

This FAQ page might help you before you contact us. Read on. 

Do the Beacons work with IOS and Android phones?

Yes, We will send the user manual to you to set up the beacon, you can test the Beacon with IOS and Android phones.

Do you provide the technical support to the developers?

SURE. The following technical data and documents will be provided.
1. SDK 2. API 3. Configuration APP 4. Instructions

Are the Beacons Certified?

Yes, all of our Beacons are with FCC/CE/RoHS Certificates, we can provide to customers anytime if needed.

If the beacon can be managed remotely?

Yes, you can use our app to connect the beacon within the beacon range area to change the parameters.

Are there any monthly fees after we purchased the beacon from you?

NO, we won’t have a monthly charge for our clients.

Could brand the product with our company LOGO?

Yes, pls send an AI file with your logo to us, then our engineer will access for you.

What's the warranty on the product?

We provide 1-year warranty from the shipping date, any damage caused during the production would be replaced by a new one.

Could we have a customized beacon?

Yes, We offer the OEM/ODM service which
allows custom branding.