在黑色星期五使用物聯網改善客戶體驗

目錄
在黑色星期五使用物聯網改善客戶體驗

物聯網正逐漸滲透到我們生活的方方面面, 讓事情變得更好, 黑色星期五也好不到哪裡去. Look at how IOT in Black Friday can help make the shopping experience better.

What Is Black Friday?

Right after Thanksgiving day, comes the Black Friday, popularly known all over the world as the Black Friday. It’s the mega shopping day not only in the US but in most parts of the globe. 事實上, Black Friday is stated as a public holiday in more than 20 states. It marks the beginning of the Christmas holiday shopping time all over the globe. This day has become such a big deal that it lead to retailers pushing the singular day to a full weekend event, giving birth to other shopping events, such as Small Business Saturday, which encourages people to continue shopping after Friday. And Cyber Monday, which is an online sales event and occurs on the first Monday after Black Friday.

今天, Black Friday is one of the busiest shopping days in all of the USA, earning retailers approximately 30 至 40% of their annual revenue in just one weekend. And it comes as no surprise, that retailers are making a lot of profits, on Black Friday, considering the huge numbers that stream into malls and shops to take advantage of the Black Friday sales. 然而, this frenzy can prove very stressful for most retailers as they try to keep their customers satisfied and safe. It is not uncommon for customers and retail staff alike to get hurt during the craziness of the Black Friday. This is where IoT devices come in. Using IoT in Black Friday can assist retail managers in making Black Friday a less stressful day, so they can concentrate on ensuring customer satisfaction and creating profits.

what is black friday

How IoT in Black Friday Can Help Make your Shopping Experience Better?

Issues with supply chains and inventory management can turn Black Friday and Cyber Monday into a retailer’s nightmare. With offline shopping, retailers have to deal with long queues, unsatisfied, 和, in some cases, rowdy customers, and cash flows. On offline shopping, e-commerce shops have to worry about sites being slower than usual or crashing altogether due to the increased traffic. 然而, MOKOSmart in collaboration with IOT in Black Friday can help improve some of the challenges that come with shopping on one of the busiest shopping days in the world.

1. Smart Inventory Management

One of the biggest sectors that IoT devices can help to streamline Black Friday shopping is inventory. There is nothing more frustrating for a customer on Black Friday waiting in line all night, to only find out that the product they wanted is out of stock. Retail shops can use IoT sensors to record smart inventory. The IoT sensors can notify when their stock is going low, allowing them to replace them on time.

Smart Inventory Management

2. Location Monitoring of Customers

The IoT devices can also be used to conduct location monitoring, to figure out which areas the customer is concentrating on most, and the products they want most.
此外, with location monitoring, retailers can easily track how many customers are in a shop at once, helping to prevent having excess customers in a store at once for safety reasons.

Timely Product Delivery

3. Timely Product Delivery

IoT in Black Friday can also make product deliveries more efficient. You see, with or MOKO IoT sensors, companies can track products in real-time, allowing them to be aware of where the product is in real-time. 此外, some of our IoT devices, such as this LoRaWAN 傳感器 can help track the state of perishable products that retailers are transporting.

Location Monitoring of Customers - 物聯網

4. 就近營銷

Another IoT device that can become useful for Black Friday is a Bluetooth Beacon. A BLE beacon allows retailers to conduct proximity marketing. 藍牙信標 broadcast a radio signal that another Bluetooth-enabled device like a smartphone can detect when in proximity with the Bluetooth Beacon. Retail stores that are taking advantage of proximity marketing are learning with Bluetooth beacons, they can give their customers more information on the products in their store. They can help them find products in a store, which on a hectic Black Friday can be a real-time saver. 此外, Bluetooth beacons can help inform them of sales and discounts tailored specifically to them.

就近營銷 - 物聯網

綜上所述, taking advantage of some of the IoT devices offered by MOKOSmart can help retailers make Black Friday a seamless shopping experience. So what are you waiting for? Give us a call now and we’ll take you through our top IoT products to make your customers’ shopping great!

作者——
Fiona Kuan
Fiona Kuan
菲歐娜, MOKOSMART 的技術作家和編輯, 以前花費 10 在物聯網公司擔任產品工程師多年. 自從加入我們公司, 她與銷售人員密切合作, 產品經理和工程師, 深入了解客戶需求. 融合深厚的行業經驗並了解客戶最想要的, Fiona 撰寫了涵蓋物聯網基礎知識的引人入勝的內容, 深入的技術材料與市場分析 - 與物聯網領域的受眾建立聯繫.
Fiona Kuan
Fiona Kuan
菲歐娜, MOKOSMART 的技術作家和編輯, 以前花費 10 在物聯網公司擔任產品工程師多年. 自從加入我們公司, 她與銷售人員密切合作, 產品經理和工程師, 深入了解客戶需求. 融合深厚的行業經驗並了解客戶最想要的, Fiona 撰寫了涵蓋物聯網基礎知識的引人入勝的內容, 深入的技術材料與市場分析 - 與物聯網領域的受眾建立聯繫.
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